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Guide · getting started

Know what happens before you go live.

A good launch brings the guest, team and systems into the same working flow. Use this guide to prepare the decisions and people that make it possible.

Saad Ahmed, Founder and CEO of Local · published 30 October 2026

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Check POS compatibility
Hospitality staff preparing the venue for service

A practical path to readiness.

  1. Confirm the business fit

    Identify the country, venue type and first service flow. Separate a current supported need from a future requirement.

  2. Review the complete arrangement

    Understand the applicable pricing, setup responsibilities, payment methods and settlement conditions. Confirm the information required for onboarding.

  3. Configure the supported flow

    Establish the account, POS connection where applicable, QR destinations and the relevant bill or menu behavior.

  4. Prepare the team

    Show staff how to explain the guest journey, check payment status and respond to common questions. Assign an operating owner.

  5. Verify one complete service journey

    Test the supported guest flow and corresponding staff view together. Resolve unexpected results before introducing the experience to live service.

Who should join the setup conversation?

The operating owner

Someone who knows the service model, how the bill is created and what staff need to do when the venue is busy.

The system owner

Someone who can confirm the POS configuration and provide the appropriate account permissions through the agreed process.

The commercial contact

Someone who can review the offer, onboarding information and the finance or reconciliation needs.

Before the first guest scans.

  • The QR opens the intended venue and service context.
  • The guest can understand the bill and total.
  • The available payment choices match the agreed setup.
  • Staff can find and interpret the corresponding status.
  • There is an assisted route when a guest needs help.
  • The operating team knows the support contact and required references.

Keep the first shift observable.

Assign a person who can answer team questions, review unclear payment results and gather specific feedback. Record the bill reference, the step where the issue appeared and what the team saw. Avoid sharing sensitive payment details in ordinary messages.

See the support guide

See Local with your business in mind.

Tell us about your venue, your country and the system you use. Explore the relevant flow and the setup that fits.

We reply within one working day.