For guests
A bill or a payment at a venue
Contact the venue for an item or service question. For a refund request or payment issue, contact Local support with the bill or payment reference and the approximate time.
See what to includeSupport
Get help with a Local payment or merchant account.
A question about a bill, a payment result or a venue setup needs different information. Choose the situation closest to yours.
What do you need help with?
For existing merchants
An operating or account question
Use your agreed support route. Identify the venue, configuration and the step where the issue occurred so the question reaches the appropriate team.
Prepare the detailsFor new businesses
Exploring Local for your venue
Use the business enquiry route for product fit, pricing or a tailored demonstration. That keeps a sales conversation separate from an existing payment issue.
Book a demoFor a payment question.
Useful information
- The venue name and location.
- The approximate date and time.
- The bill or payment reference, if available.
- The amount and currency shown.
- A short description of the result or problem.
If a payment result is unclear, ask the venue to check the transaction before repeating the payment. A question about when money reaches a bank is a settlement question and follows a different record and process.
Understand confirmation and settlementFor a merchant operating issue.
Tell the support contact which venue and system are involved, what you expected to happen and what actually appeared. Include the relevant bill or payment reference and whether the issue affects one transaction or a broader service flow.
For account-access questions, follow your organisation’s authorised process. Do not share another team member’s password or access code to demonstrate the issue.
support@uselocal.coThis link opens your email application. Include the relevant venue and payment references so the team can understand your question.