Trust and clarity

Payment support, policies and responsibilities.

Find help with a payment, read Local’s policies and understand the difference between payment confirmation and bank settlement. Market-specific contracting and payment-partner details belong in your confirmed merchant arrangement.

Local was selected for Batch 10 of the Sanabil Accelerator by 500 Global.

We reply within one working day.

Find support

Where to find payment help.

A bill or service question

Contact the venue about items, service or a bill adjustment. Keep the bill or payment reference available so the team can identify the transaction.

A Local payment or merchant issue

Use the support page for the right contact and the details to provide. For refund questions, review the refund policy and the venue’s process.

Get payment help

Read the applicable policies.

For the contracting entity, payment-partner roles and settlement conditions in your market, request the current merchant documentation from Local.

Ask about your merchant arrangement

Small operating habits that protect clarity.

Verify the destination
Check that each venue QR opens the intended service page. Include QR placement and destination checks in the operating setup.
Use the payment reference
Resolve questions against the relevant bill and payment records. Avoid relying only on a verbal description of a screen.
Share only what is needed
Keep full card details, passwords and one-time passcodes out of support messages. Follow the appropriate channel for sensitive information.

Who operates Local

Operated by Use Local FZ LLC, Dubai, UAE.

Local operates in the United Arab Emirates, Bahrain and Saudi Arabia, with a support line in each.

Write to support@uselocal.co

For questions about a payment.

Begin with the venue for bill and service questions. The support page explains the information that helps with an unresolved payment or merchant operating issue.

Find the right support route